Help Center
Answers to all your questions about 000ok
Whether your question is about deposits, withdrawals, live casino, or responsible gaming — you will find direct answers on this page. If not, the support team is always ready to help.
General Questions
The most frequently asked questions about using 000ok — covering accounts, payments, bonuses, and responsible gaming — are all gathered in one place. Each answer is written in plain language so both new and experienced players can understand easily. If you cannot find the answer to your question here, reach out via our 24/7 live chat or email — we are always ready to help.
Responsible Gaming
The minimum age to participate at 000ok is 21. Only individuals aged 21 or above may open an account and play any game. Use of the platform by minors is strictly prohibited and is a core policy of 000ok. 000ok reserves the right to suspend any account where age verification has not been completed.
If you feel your gaming habits are getting out of control, do not delay in seeking help. You can email our support team at [email protected] or reach us via 24/7 live chat. It is also a good idea to seek support from a close family member or a mental health counselor.
There are some warning signs to watch for — such as betting beyond your budget, playing more to chase losses, neglecting family or work, and feeling restless when you cannot play. If any of these appear, it is advisable to take a break and read through our responsible gaming page.
Yes, it is. If you want to take a short break, let our support team know — they will activate a cooling-off period on your account. During this time you will not be able to log in. If you want a longer-term self-exclusion, please contact support as well.
Self-exclusion is an important decision and takes effect immediately. It is not possible to reactivate the account before the specified period ends. Once the period is over, you may contact the support team to request reconsideration. However, it is important to make sure you are mentally ready before starting again.
Deposits
After logging in, go to the Cashier section and select the "Deposit" option. Choose bKash, enter the amount, and follow the on-screen instructions to complete the payment through your bKash app. The minimum deposit amount is ৳200. After a successful payment, your balance is usually credited instantly.
Yes, absolutely. Nagad is one of the supported payment methods at 000ok. Just like bKash, select Nagad from the Cashier, confirm the amount, and complete the payment in the Nagad app. The minimum deposit amount is ৳200. The process is fast and secure — all transactions are protected with SSL encryption.
000ok currently supports four mobile financial services — bKash, Nagad, Rocket, and Upay. You can deposit easily using any one of these four methods. The minimum deposit amount for each method is ৳200.
Rocket is the mobile banking service of Dutch-Bangla Bank. It is a mobile wallet that operates on the Dutch-Bangla Bank network. To deposit at 000ok using Rocket, simply use the Rocket app or mobile menu — the process is just as straightforward as bKash and Nagad.
000ok does not impose any deposit fees of its own. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply transaction charges according to their own policies. For details, contact the relevant wallet's support.
Live Casino
Yes, 000ok's live casino is fully mobile-friendly. You can play directly from a browser on any Android or iOS smartphone or tablet — no separate app download is needed. With a stable internet connection, the live dealer video stream will run smoothly.
Betting limits vary across different live casino tables. There are generally options ranging from low-budget tables to high-limit tables, so both new and experienced players can choose a comfortable option. Check the table information before taking a seat at any specific table.
In a live dealer game, a trained dealer manages the table in real time via a video stream from a professional studio. You can see the cards or wheel on screen and place bets through the interface. The results are entirely real — no RNG (Random Number Generator) involved. It brings the physical casino experience online.
Teen Patti is a three-card game where the hand with the highest value wins. In Andar Bahar, a joker card is revealed and players bet on whether the matching card will fall on the Andar (inside) or Bahar (outside) side. Both games are traditional South Asian games and are readily available in the live section of 000ok.
000ok offers games from multiple top live casino providers including Evolution Gaming, Ezugi, and Pragmatic Play Live. This means a wide variety of tables — roulette, baccarat, blackjack, Teen Patti, and much more — are available on the same platform.
How to Withdraw
Yes, but specific wagering requirements must be met. The wagering requirement for 000ok's welcome bonus is 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. Once the requirements are met, winnings can be withdrawn under the standard rules.
000ok generally completes withdrawals within 1 hour. Once processed, the money will be sent to your bKash, Nagad, Rocket, or Upay wallet. During busy periods or if verification is required, it may take slightly longer.
A "pending" status means your request has been received and our team is reviewing it. This step typically involves account verification and security checks. Once complete, the funds will be automatically sent to your wallet. If it stays pending for too long, please contact support.
The minimum withdrawal amount at 000ok is ৳800. Withdrawal requests below this amount cannot be submitted. The minimum deposit limit is ৳200 — so after a few wins, meeting this withdrawal threshold is straightforward.
Just like deposits, withdrawals support the same four mobile wallets — bKash, Nagad, Rocket, and Upay. Withdrawing to the same wallet registered on your account is the safest and fastest option. Select any one method and submit your request from the Cashier.
Still have questions?
Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Get an instant response on live chat or send us a detailed message by email.
Live Chat — Available 24/7
[email protected]
Click the chat icon on the screen to open live chat, or write to us by email — get in touch whichever way suits you.